Contact

ToS and Privacy Policy

Terms of Service

Effective Date: January 24, 2025

Welcome to Velarta (“we,” “our,” or “us”). By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These Terms apply to all users of the site.

1. General Information

  • Company Name: Rambutan LLC
  • Store Name: Velarta
  • Address: 2000 Salcedo Street, Coral Gables, FL 33134
  • Contact Email: contact@velarta.com

2. Eligibility

You must be at least 18 years old to use this website or make purchases. By agreeing to these Terms, you represent that you meet this age requirement.

3. Products

We specialize in high-performance pickleball paddles. All descriptions of products and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Pricing and Payment

  • All prices are listed in USD and are subject to applicable taxes.
  • We accept major credit cards, debit cards, and other payment methods as displayed during checkout.
  • Inaccuracies in pricing or descriptions may occur. We reserve the right to correct such errors and cancel orders if necessary.

5. Shipping and Delivery

  • Shipping times may vary based on your location and availability.
  • Estimated delivery dates are not guaranteed. We are not responsible for delays caused by carriers or customs clearance processes.

6. Warranty

Our products come with a 30-day limited warranty against manufacturing defects. This warranty covers defects in materials and craftsmanship but does not cover damage caused by:

  • Misuse or abuse of the product.
  • Normal wear and tear.
  • Unauthorized modifications or repairs.

To file a warranty claim, please contact us at contact@velarta.com with proof of purchase and photos of the defect. At our discretion, we will repair, replace, or refund defective items.

7. Return Policy

We accept returns within 30 days of delivery. To qualify for a return:

  • Items must be unused and in their original packaging.
  • Proof of purchase must be provided.

To initiate a return, email us at contact@velarta.com to request a return authorization. Return shipping costs are the customer’s responsibility unless the item is defective. Refunds will be processed within 7–10 business days of receiving the returned item.

Exclusions:

  • Customized or personalized items are not eligible for return.

8. Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Intellectual Property

All content on this website, including text, images, and trademarks, is owned by Rambutan LLC. Unauthorized use is strictly prohibited.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

11. Governing Law

These Terms are governed by the laws of the State of Wyoming.

12. Contact Us

For any questions or concerns, please contact us at:

Privacy Policy

Effective Date: January 24, 2025

Velarta, operated by Rambutan LLC (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

  • Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.
  • Non-Personal Information: Browser type, IP address, device information, and usage data collected via cookies or similar technologies.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfill orders, including shipping and payments.
  • To provide customer support and respond to inquiries.
  • To send promotional emails and updates with your consent.
  • To comply with legal requirements and protect against fraud or misuse.

3. Sharing of Information

We may share your information with third parties only in the following cases:

  • Service Providers: Payment processors, shipping providers, and technical support providers.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking

We use cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You can disable cookies in your browser settings; however, some features of our website may not function properly.

5. Data Security

We use industry-standard encryption and security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute protection against breaches.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request information about how your data is handled.

To exercise these rights, please contact us at contact@velarta.com.

7. Data Retention

We retain your data as long as necessary to provide our services and fulfill legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: