Shipping & Delivery
FREE SHIPPING
We’re proud to bring our customers great value and service. That’s why we offer free shipping from our warehouses in Asia via EMS and from the USA via USPS.
SHIPPING TO OVER 200 COUNTRIES
Velarta is proud to serve customers worldwide. While we ship to over 200 countries, there may be exceptions. If your location is unavailable, we’ll reach out to you directly.
LOST/MISSING PACKAGES
Velarta is not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your billing and shipping information before placing your order. If the error is on our part, we’ll fully cover the cost and send a replacement at no charge.
CUSTOMS
We are not responsible for any customs fees incurred after your items have shipped. By placing an order with us, you acknowledge that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.
SHIPPING TIME ESTIMATES
| Location | Estimated Shipping Time |
|---|---|
| United States | 8–14 Business Days |
| Canada, Europe | 8–15 Business Days |
| Australia, New Zealand | 8–15 Business Days |
| Central & South America | 10–20 Business Days |
| Asia | 8–15 Business Days |
| Africa | 15–30 Business Days |
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Max delivery time: 30 business days
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Processing time: 2–5 business days
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Note: Shipping estimates exclude customs or clearance delays.
TRACKING INFORMATION
Once your order is shipped, you’ll receive an email with your tracking number. For some free shipping options, tracking may not be available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”
Please allow 2–5 business days for your tracking number to update. If more than 5 business days have passed and no tracking information is available, please reach out to us at contact@velarta.com.
WILL MY ITEMS ARRIVE IN ONE PACKAGE?
Depending on your order, items may ship in separate packages to ensure faster delivery.
For any further questions, feel free to contact us — we’re here to help!